The Portuguese CONTACT-FREE technology is being sought worldwide by hundreds of companies to combat the pandemic COVID_19 and the fear of consumers, since it allows the management of queues inside and outside the stores, virtually promoting social distance and ensuring greater protection for tenants and customers.
Studies indicate that queues have a direct impact of 10% on the business, and this number has been increasing considerably due to the impact of COVID-19.
“There will be hundreds of companies on the world market installing the system in the next two weeks. There have been many requests because, coincidentally, it comes at the right time. It reduces the risk of contagion, reducing the panic of queues and even leaving home “, affirms Miguel Oliveira, CEO of EDIGMA, a company with 15 years of experience leading the development of interactive experiences and digital signage projects aimed at visitors and customers.
The company guarantees that the system is simple, fast and robust and that, without any contact, it is possible that anyone can take a virtual password without touching anything, and can wait protected in their space or even in the car.
“Visitors only need a smartphone, send an SMS or send a virtual password using a QR-Code or accessing a web address and, even for those who do not have the equipment, just give the store’s security instructions to the entry, which makes the registration. The calls are displayed on a screen visible outside the store and also by mobile notifications ”, guarantees the same person in charge.
On the tenants’ side, simple and quick installation is guaranteed, without the need for any software or hiring an external team.
“Only a screen with a web browser and equipment for the employee making the call, a smartphone,” says Miguel Oliveira.
Remember that Edigma is an internationally awarded company and already in 2019 decided to create a new company, MOVIIK, totally specialized and focused on changing the service management and customer journey worldwide, having presented the CONTACT-FREE system on a global scale in February at ISE (Integrated Systems Europe), the largest technology fair in the sector in Europe.
“In a time of great anxiety and uncertainty, the CONTACT-FREE system allows people to wait rested, safeguarding their safety. The truth is that this is a new experience and in a pandemic context. We are evolving the solution with a lot of focus on the experiences described by customers and the constant challenges posed by this reality. EDIGMA is a disruptive and agile company, and we will present more solutions in the near future ”, concludes Miguel Oliveira.
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