Qatar Airways named Best Airline in the World by eDreams
Qatar Airways was recognized for its performance during the global pandemic by being named “Best Airline in the World” by eDreams, one of Europe’s largest online travel agents.
It was distinguished by obtaining the best scores for high-quality services provided in all domains, including refunds, ticket flexibility, confidence and security, based on the experience and feedback of its customers.
[dropcap]T[/dropcap]o prepare this annual study, eDreams carried out a global assessment taking into account four criteria: Refunds, Trust, Experience and Security. The assessment was carried out using data collected on the airlines’ websites, information provided by eDreams customers in their post-flight assessments and other internal data from the eDreams platform. Qatar Airways topped the assessment with a score of 4.4/5. The airline took a series of measures to support customers during the pandemic, including the more flexible booking and refund policy.
Qatar Airways Chief Commercial Officer, Thierry Antinori, thanked the eDreams award: “We are grateful and very honored to receive this award from one of the world’s leading trading channels. This reflects Qatar Airways’ uninterrupted and total commitment to our customers and the market since the first day of the pandemic. We have been working hard to be the most reliable and credible airline with our business partners.”
“At Qatar Airways, fulfilling our mission and being there for the people who need us is paramount. When the pandemic started, we were there to take people home when many other airlines stopped flying, and we have continued to fly ever since. , taking over and rebuilding our network using our diverse fleet of modern and fuel-efficient aircraft. We currently offer more destinations and frequencies than any other carrier in the Middle East region to Africa, Asia, Europe and the Americas with over 130 destinations, and we even launched seven new destinations during the pandemic – Abuja, Accra, Brisbane, Cebu, Luanda, San Francisco and Seattle – to satisfy demand so that passengers can travel with an airline they can trust.”
“Qatar Airways looks forward to a strong relationship with eDreams as well as with all of our business partners in general. Trust and market presence is important to the industry and that is why it is one of the cornerstones of Qatar’s commercial strategy Airways “.
