Konecta launches “contact centre” solution

Konecta, the multinational specialized in the provision of Business Process Outsourcing (BPO) and Customer Experience services, has just launched “Konecta Cloud”, a technological contact centre solution based on a 100% digital model in the cloud which, by allowing agents can work from anywhere, the possibility of creating new jobs increases.

• Konecta has just launched “Konecta Cloud”, the new solution for the “Contact Center” service based on “cloud” technology, a 100% digital model with a set of software applications that allows improving the customer experience across all channels.
• A fast, flexible and secure solution that optimizes services based on “WFH” (Work From Home), with maximum safety, quality and efficiency.
• This new solution allows Konecta to capture in all geographies and retain the best talent on the market, using more flexible and personalized work models.
• This management model covers all business processes, hiring, training, remote operation and management, based on Cloud technology.

This solution benefits from a set of advanced applications and reinforces the work from home (WFH) management model for contact centres, which will allow offering new jobs more widely to the active population, breaking down geographical barriers in hiring, training and operationalization.

The “Konecta Cloud” also allows you to improve the customer experience in any contact channel, consolidating the management of BPO CRM services – consulting, sales, service, collection, back office, etc. – with mobility and guaranteeing maximum quality, efficiency and safety.

The knowledge of the business processes, its operational capacity and its technological solutions, have enabled Konecta to achieve sustained growth, as well as to continue to firmly support the functioning of the economy in the countries in which it operates, generating employment and guaranteeing the continuity of business. all your customers.

Recently, the company accelerated its innovation investment plan, so that the “Konecta Cloud” today can gather all the necessary resources, generating added value for customers, workers who can work from home, ensuring the proper use of resources.

Konecta Group CEO Jesús Vidal Barrio said that “the paradigm shift has been consolidated, with society interacting differently using digital technologies. For example, online commerce will continue to grow, which will require more responses and remote operations ”.

“That is why we created a management model that improves the quality of work, the performance and productivity of agents, a new way of managing projects, which is more collaborative and with dispersed teams. This new model brings great benefits, such as flexibility and, therefore, it will become a solution that complements the current one and not a residual option ”, added Jesús Vidal Barrio.

About Konecta
Konecta is a multinational company specialized in providing BPO and Contact Center services. In Portugal, where it has been present since 2002, it provides specialized solutions for the various sectors, with a special approach to finance, insurance, telecommunications, utilities, consumption and technology.

With a turnover of 838 million euros, in 2019, Konecta is present in nine countries – Portugal, Spain, Argentina, Brazil, Chile, Colombia, Morocco, Mexico and Peru – and currently has a network of 70 service centres. contact and more than 65,000 professionals worldwide.

Photo: Dragana_Gordic

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